jaya's Responsible Gaming — Keep Your Entertainment Safe
Entertainment is enjoyable only when it stays in control. jaya believes every player has the right to play safely and responsibly. On this page we will show you how to set your own limits, recognise warning signs, and get help when you need it.
To participate in casino or betting activities at jaya, you must be 21 years of age or older. Participation by minors is strictly prohibited.
Gaming is for entertainment, not addiction
Online gaming and betting is a legitimate form of entertainment — and it stays that way when players maintain full control over their time and money. At jaya, we want you to play responsibly: set a budget, manage your time, and take breaks when needed.
Our Terms and Conditions clearly state that jaya provides services only to individuals aged 21 and above. Age is verified at account registration, and identity documents may be requested in any case of doubt. Accounts belonging to minors are closed immediately.
If gaming becomes a source of stress rather than enjoyment, it may be time to seek help. In jaya's FAQ section you can find detailed information about our protection tools. Our 24/7 live chat support is available for you at any time.
Tools to control your limits
jaya provides several self-control tools that you can activate at any time. Using these tools is a sign of self-awareness.
Deposit Limits
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once the limit is reached, no further deposits can be made, giving you full control over your budget.
Time Limits and Session Reminders
A warning appears on screen after a set period of time. If you lose track of how long you have been playing, these reminders help you take a break.
Account Cooling-Off
Temporarily suspend your account for anywhere from one day to six weeks. During this time, logging in or making deposits will not be possible.
Self-Exclusion
If you feel you need to stop playing, activate self-exclusion. You can close your account for a minimum of six months or permanently.
Loss Limits
Automatically stop play once a set loss amount is reached. This helps protect you from significant financial harm.
Contact Support
To activate these protection tools or to learn more, contact jaya's 24/7 live chat or email support — assistance is available in both Bengali and English.
Recognise the warning signs
If your gaming habits change or any of the following signs appear, it is important to take a break and seek help.
You keep going back to win back lost money and cannot let go of the thought "I'll win this time."
You hide the amount of time and money you spend gaming from family or friends, or lie about it.
You are trying to use money set aside for rent, food, or other daily necessities to play.
When you cannot play, you feel restless, irritable, or frustrated and cannot focus on other activities.
You are taking on debt or drawing on savings beyond your budget just to keep playing.
You are spending more time gaming while cutting back on work, studies, or time with family.
You are placing bets beyond your set limits and cannot stop even when you want to.
Check in with yourself
Answer the following questions honestly. These are not a test — they are simply to help you understand your own situation.
Think back over the past few weeks:
Have you gone beyond your set budget before playing?
Have you kept your gaming activity hidden from family or close ones?
Have you tried to stop playing but been unable to?
Have you borrowed money for gaming or found yourself under financial pressure?
After losing, have you felt sad, angry, or frustrated and played again to cope with those feelings?
Where to find support
If you feel something is wrong, do not be alone. jaya's support team, your family, and professional counsellors are here for you.
jaya Live Chat Support
Support is available 24 hours a day, seven days a week in both Bengali and English. Contact live chat immediately to activate self-exclusion or set limits.
Contact by Email
If you prefer to write in confidence, reach out to jaya's support team by email with full details. The team responds in Bengali and every matter is handled with complete confidentiality.
[email protected]Family and Close Ones
Talk openly with a family member or trusted friend. They can keep an eye on your activity and be there for you during difficult times.
Professional Counsellors
Speaking with a mental health professional or counsellor is never something to be ashamed of. Counsellors who specialise in behavioral addiction can show you a constructive way forward. Contact your local mental health centre.
Mental Health Services
In Bangladesh, free or low-cost addiction counselling is available at government hospitals and the National Institute of Mental Health. You can ask a familiar doctor for a referral.
jaya's commitment to responsible gaming
What we do
- We verify age at 21+ before approving accounts
- We provide self-exclusion, deposit limits and cooling-off features
- We proactively reach out when suspicious behaviour is detected
- We provide immediate help through 24/7 Bengali support
- We close accounts belonging to minors
- We protect all personal data with SSL encryption
Things to keep in mind
- Stay within your set budget for entertainment
- Do not rush to try to win back money you have lost
- Do not play while drinking or in an unsettled state of mind
- Take regular breaks and spend time on activities outside of gaming
- Do not share your account details with anyone
- If something feels wrong, contact support promptly
jaya believes that responsible gaming is a shared responsibility — of both the platform and the player. Our Privacy Policy explains how your personal information and gaming history are kept secure. We are committed to making responsible gaming our highest priority.