jaya Privacy Policy

jaya takes the greatest care in storing and protecting its users' personal information. This Privacy Policy ("Policy") explains what information we collect when you use the jayavip.cam website, how we use it, and in what circumstances it may be shared with third parties. We ask that you read this policy carefully.

1 Scope of This Policy

This Privacy Policy applies to jaya's website, mobile application, and all related services. Whether you create an account on our platform, play games, make deposits or withdrawals, or contact customer support — this policy applies in every case.

jaya's services are for persons aged 21 and over. We do not knowingly collect information from anyone under 21. If we become aware that information from an underage person has entered our system, we delete it immediately.

2 Information We Collect

2.1 Registration Information

When you open an account with jaya, we collect the following information:

• Full name and date of birth
• Mobile number (linked to bKash, Nagad, or Rocket)
• Email address (where applicable)
• Preferred username and password (stored in encrypted form)
• National ID or passport number (during identity verification)

2.2 Transaction Information

A record of every deposit and withdrawal you make is stored in our system. This includes payment method details (bKash, Nagad, or Rocket number), transaction amount, date, and status. This information is essential to ensure financial security.

2.3 Technical Information

When you access our platform, certain technical information is collected automatically:

• IP address and device type
• Browser name and version
• Operating system
• Session duration and visit type
• Cookie data (see details below)

2.4 Gaming Activity Information

Your gaming history, bet amounts, win/loss records, and bonus usage are stored. This information is used to follow responsible gaming policy and to monitor account security.

3 Purpose of Information Use

jaya uses the information collected for the following purposes:

3.1 Account Management and Verification

Your mobile number is used to confirm your identity, open your account, complete the login process, and send OTP verification messages when needed.

3.2 Financial Transaction Processing

Your payment information is used to process deposits and withdrawals safely and accurately. All transactions are verified against a minimum deposit of ৳100 and a minimum withdrawal of ৳800.

3.3 Customer Support

When you contact us via 24/7 live chat or email, our support team can view your account and transaction information to resolve issues quickly. This information is essential for direct support in Bengali.

3.4 Security and Fraud Prevention

Technical information is analysed to detect unusual login patterns, multiple accounts, or suspicious transactions. This protects your account from unauthorised access.

3.5 Responsible Gaming Support

By reviewing your gaming activity, we can identify potentially problematic behaviour and offer support in time. You can find more details in our Responsible Gaming Guidelines.

3.6 Communications and Notifications

We may use your mobile number or email to inform you about bonus updates, important account notifications, or policy changes. If you do not wish to receive promotional messages, you can opt out at any time.

4 Cookies and Tracking Technology

The jaya website uses cookies — these are small text files stored in your browser. There are three types of cookies:

• Essential Cookies: Required to keep login sessions active and to maintain security. These cannot be disabled.
• Functional Cookies: Used to remember your preferred language, theme, or game category.
• Analytics Cookies: Collect anonymous statistics to understand how the platform is used — no personal identity is involved.

You can disable non-essential cookies from your browser settings. However, some features may become limited as a result.

5 Information Sharing and Disclosure

jaya does not sell your personal information or give it to third parties for advertising purposes. However, information may be shared in the following limited circumstances:

5.1 Payment Processors

The minimum necessary information is shared with the relevant payment processor to complete transactions via bKash, Nagad, and Rocket. Only what is required to complete the transaction is sent.

5.2 Technology Partners

We work with selected technology partners to provide system maintenance, cloud storage, or security services. These partners are bound by strict confidentiality agreements and may only use information for specified purposes.

5.3 Legal Obligations

If a competent court or law enforcement authority issues a lawful order, we may provide information in compliance with legal obligations. In such cases, we will notify you in advance wherever possible.

5.4 Business Transfers

If there is any future change in jaya's ownership or management, user information may form part of that transfer. However, the new party will also be required to comply with this Privacy Policy.

6 Data Security Measures

jaya follows several technical and administrative measures to keep your information secure:

• SSL (Secure Socket Layer) encryption — all data transfers are encrypted
• Password hashing — your password is never stored in plain form
• Two-factor authentication (OTP) — suspicious logins are blocked
• Regular security audits and server monitoring
• Restricted staff access — only authorised staff can access specific data

7 Data Retention Period

All information is retained for as long as your account is active. Even after closing an account, financial transaction records and identity information are generally kept for up to 5 years — for legal and security reasons. After this period, data is securely deleted or anonymised.

Gaming history and log files are generally kept for 2 years. Contact information used for notifications is removed from promotional lists immediately upon opting out.

8 Your Rights

You have certain important rights regarding your personal information:

8.1 Right to Access

If you want to know what information we hold about you, please contact our support. We can provide you with a summary of your information.

8.2 Right to Correction

If your name, mobile number, or any other information is incorrect, you can correct it through your account settings or by contacting support.

8.3 Right to Close Your Account

You may request to close your account at any time. While prior financial transaction records may be retained for legal reasons, other information will be deleted as far as possible.

8.4 Right to Opt Out of Promotional Communications

If you do not wish to receive messages about bonuses or offers, click the opt-out link in any such message or let our support team know.

9 Third-Party Links

If jaya's platform contains links to third-party sites, we are not responsible for the privacy policies of those sites. bKash, Nagad, and Rocket each have their own privacy policies that may apply during the payment process.

10 Policy Changes

jaya reserves the right to change this Privacy Policy at any time. For significant changes, you will be notified via your registered mobile number or email. Continuing to use the service after a change is made will be considered as your agreement to the updated policy.

If you have any questions about this policy or would like more information, you can find answers in our FAQ section or contact support directly.

Reading this Privacy Policy alongside jaya's Terms and Conditions will give you a complete understanding of the full terms of service.